Night Audit Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a key member of our front desk team, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is nothing short of memorable.
Key Responsibilities:
- Check-in and Check-out: Welcome and greet guests, check them into their villas, and review property amenities, services, and local areas of interest.
- Guest Support: Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
- Room Features and Amenities: Identify and explain room features to guests, such as the use of room keys, ice and vending areas, and other essential services.
- Follow-up and Follow-through: Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Communication: Answer telephone calls and route calls to the proper department as applicable.
- Additional Duties: May be asked to assist with bellman and runner duties depending on facility or location.
Requirements:
- Availability: Available to work various shifts, holidays, and both weekend days.
- Physical Demands: Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lifting and Carrying: Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Background and Drug Screening: Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Job Specific Requirements: Specific job duties may differ by property, size of team, or facility.
Why Join Our Team:
At Marriott Vacations Worldwide, we are committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a range of benefits, including competitive pay, medical, dental, and vision insurance, 401(k) opportunities, travel discounts, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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