Rental Service Representative

1 month ago


Phoenix, Arizona, United States Indie Campers Full time
About Indie Campers

We're a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Role

We're seeking a travel enthusiast with a passion for guest service to join our team at our Phoenix International Airport depot. As the face of our company, you'll report directly to the Branch's Operations Manager, ensuring an outstanding level of customer service, maintaining our fleet of campervans, and resolving any issues that may arise.

Key Responsibilities
  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans;
  • Maintain our campervans in top condition and monitor maintenance and repairing needs;
  • Register guests, monitor stock, and process payments;
  • Address complaints and troubleshoot emergencies.
Requirements
  • You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • You possess excellent communication skills and the ability to interact directly with customers;
  • You're eligible to work in the US, hold a valid driver's license, and feel confident driving a campervan;
  • You're available to work on weekends and public holidays;
  • You're a responsible individual who takes your work seriously and can be relied upon;
  • You're well-organized and skilled at solving problems.
What We Offer
  • Be part of a young, fast-growing, and innovative company where you can make a difference;
  • Career development opportunities in Field Operations;
  • Continuous training and coaching to develop your skills;
  • A compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips, so you can experience Indie firsthand.


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