Regional Service Coordinator

7 days ago


Charlotte, North Carolina, United States Patterson Companies Full time
Job Summary

We are seeking a highly skilled Regional Service Coordinator to join our team at Patterson Companies. As a key member of our service operations team, you will be responsible for providing exceptional service to our customers by managing service orders, requests, and triage.

Key Responsibilities
  • Service Order Management
    • Efficiently manage resources and schedules for all service requests
    • Monitor and track service orders assigned to technicians
    • Responsible for the entire lifecycle of service orders, from creation to completion and invoicing
    • Reconcile various CRM and other reports on a monthly basis
    • Process repair parts and third-party repair requests
    • Maintain PMA contracts
  • Requests and Triage
    • Actively triage calls and inquiries from customers
    • Assign and schedule service requests from clients or company personnel
    • Collaborate with the Equipment Procurement Specialist(s) on resource and installation project planning
    Requirements
    • Education and Experience
      • Associate's degree or higher preferred, or 2-5 years of equivalent industry experience
    • Skills and Qualifications
      • Strong customer service orientation or related dispatching experience
      • Excellent written and verbal/phone communication skills
      • Strong organizational and multi-tasking skills, with sound judgment and excellent decision-making abilities
      • Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
      • Strong planning and organizational skills, both written and verbal
      • Proficiency in using technology, including Microsoft 365 and SAP CRM platforms
    • Preferred Qualifications
      • 1-3 years of dispatching and customer service experience, with previous experience in the Veterinary Industry preferred
      • Previous working experience with project or resource coordination
      Working Conditions

This position is in an office environment, and the ideal candidate will be able to communicate effectively with others, both in person and in writing. The ability to read and interpret various electronic and written documents is also essential.

What We Offer
  • Competitive benefits package, including medical, dental, and vision benefits
  • 401(k) match retirement savings plan
  • Employee stock purchase plan (ESPP)
  • Paid time off (PTO)
  • Holiday pay and floating holidays
  • Volunteer time off (VTO)
  • Educational assistance program (tuition reimbursement)
  • Full paid parental and adoption leave
  • LifeWorks employee assistance program
  • Patterson perks program
EEO Statement

Patterson Companies is an equal opportunity employer and welcomes applications from diverse candidates. We believe that our employees' unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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