Collaboration Services Engineer

3 days ago

San Francisco, California, United States University of California , San Francisco Full time
Unlock Collaboration Opportunities

As a Collaboration Services Engineer at the University of California, San Francisco (UCSF), you will play a pivotal role in enhancing productivity and communication within Infrastructure Services. Your expertise will be instrumental in designing, implementing, and maintaining tailored productivity solutions to maintain the infrastructure, troubleshoot issues, ensure security protocols, and deliver user training.

Key Responsibilities
  • Design and implement productivity solutions to meet the diverse needs of faculty, clinicians, staff, and students.
  • Collaborate with stakeholders across academic, medical, research, and administrative units to introduce new tools and modernize existing ones.
  • Work closely with internal teams and external vendors to streamline processes and workflows, prioritizing security and compliance.
  • Optimize productivity systems in partnership with Senior Engineers and the Lead, Collaboration Services.
Requirements
  • Bachelor's Degree or equivalent combination of experience/training in information technology, computer science, public administration, business administration, or communications.
  • 3 to 5+ years of experience working in IT, computer science, computer information systems, or a related field.
  • Advanced skills in programming design, modification, and implementation, including secure software development.
  • Demonstrated ability to create software specifications, install software, and troubleshoot moderately complex problems.
  • Experience in incident response and digital forensics, including data collection, examination, and analysis.
  • Thorough knowledge of business and process analysis functions, database administration, and database management systems.
Preferred Qualifications
  • Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent.
  • Experience supporting the infrastructure of digital workplace technologies, including Box, Slack, Google Workspace, Confluence, and collaboration and virtual whiteboard platforms.
  • Familiarity with system problem identification and resolution, as well as knowledge of complex database management systems and standards.
About UCSF

The University of California, San Francisco (UCSF) is a leading academic healthcare organization dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and exceptional healthcare services.

UCSF is committed to equity, diversity, and inclusion, and we strive to create a welcoming and supportive environment for all employees, patients, and students.

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