Experienced Automotive Service Advisor

2 weeks ago

Whittier, California, United States Ocean Honda of Whittier Full time
Job Summary

As a Service Advisor at Ocean Honda of Whittier, you will be the primary point-of-contact for all automotive service and repair matters. You will listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians.

Key Responsibilities
  • Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • Follow up on the status of repairs to ensure the vehicle is ready when promised, inform the customer in advance when the car cannot be ready at the promised time, and obtain authorization from customers when repair estimates are revised
  • Make repair recommendations and manage delivery of repairs by setting and managing customer expectations
  • Ensure that all completed repairs have gone through quality control and/or a road test
  • Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
  • Ensure all service level targets are met or exceeded
  • Ensure that required documentation is complete and is in compliance with regulations and standards
  • Comply with and enforce all safety policies and procedures
  • Attend all staff meetings, trainings, and educational classes as required
  • Perform other duties as assigned
Requirements
  • High school diploma or GED
  • At least one year of dealer-level or large facility experience preferred
  • Valid and unrestricted driver's license and clean driving record
  • Professional and dependable
  • Safety and customer service oriented
  • Basic computer and internet skills
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Ability to read and comprehend instructions
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed
Benefits
  • Competitive pay based on experience
  • Commission eligible position
  • Medical benefits
  • Paid vacation
  • Holidays
  • Professional workplace
  • Non-smoking workplace
  • Drug-free workplace
  • Opportunity for advancement
  • Direct deposit
  • 401(k) with company match

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