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Senior Operations Manager
2 months ago
### Overview
We are seeking a highly skilled and experienced General Manager to oversee the execution of our cruise operations in Northern California.
### Responsibilities
* Prepares and manages against the annual budget.
* Maximizes revenue growth.
* Maximizes EBIT; achieves annual growth of EBIT percentage.
* Maximizes asset utilization through effective yield management.
* Ensures achievement of multiple product line objectives.
* Protects and enhances the long-term business environment of the unit (dock lease, office lease, storage, parking).
* Identifies and monitors major capital improvement projects.
* Negotiates leases with landlord for pier space as well as office space.
* Develops sales strategies with the Director of Sales.
* Consults the VP of Sales to ensure strategic alignment.
* Partner with the Group and City Cruises specific Marketing teams, and Regional Marketing Director to coordinate product specific marketing and campaign planning across B2B, B2C, B2B2C.
* Drives the development and execution of the sales and marketing plan.
* Ensures that pricing is in-line with the product's positioning and aligned with business and market strategies.
* Monitors sales performance against sales targets and works with the Director of Sales to redefine sales targets as appropriate.
* Strong presence onboard the vessel developing teams and ensuring guest and crew satisfaction.
* Ensures delivery of the product according to established guidelines and standards to ensure a high-quality guest experience.
* Evaluates market opportunities and takes local action and/or asks for HQ support.
* Instrumental in driving new business, including product innovation, new direction in markets and new clients by keeping in touch with the local community.
* Resolves difficult customer problems in order to create a win-win solution for the customer and City Cruises.
### Requirements
* Minimum of 5-years senior management level experience in high-volume operation with financial/cost analysis, budget and forecasting experience.
* Bachelor's degree in a related field or equivalent experience.
* Advanced computer skills are essential; will frequently work with Microsoft office products.
* Experience in managing individual and team performance.
* Proven ability to assemble and develop a high-functioning team of professionals.
* Ability to persuade and influence others.
* Must be able to listen effectively, assess management challenges, determine relevant issues, identify solutions and gain consensus.
### Company Overview
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.
