Client Service Liaison
16 hours ago
We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals.
About the Role
The Client Service Representative is the face of VCA, responsible for delivering exceptional customer service and building trust with our clients and their pets. Key responsibilities include:
- Providing exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times.
What We Offer
VCA Animal Hospitals offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Equal Opportunity Employer
VCA Animal Hospitals is proud to be an Equal Opportunity Employer - Veterans/Disabled. For a complete EEO statement, please see our career page at vcacareers.com.
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