Service Manager

3 weeks ago


Antioch, Tennessee, United States Martin Automotive Group Full time
Job Summary

Martin Automotive Group is seeking a highly skilled Service Manager to oversee the daily operations of our Hyundai of Hickory Hollow service department. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction, maintaining a high level of technical expertise, and driving business growth.

Key Responsibilities
  • Develop and implement departmental goals and objectives to meet business targets.
  • Manage and administer the annual budget for the service department, ensuring efficient use of resources.
  • Direct and schedule all activities of service department employees, providing guidance and support to ensure excellent customer service.
  • Ensure compliance with federal, state, and local regulations, including hazardous waste disposal and OSHA right-to-know.
  • Conduct regular meetings with service department employees to discuss performance, provide feedback, and address concerns.
  • Monitor and maintain accurate payroll records, ensuring competitive compensation plans for service department employees.
  • Establish and maintain positive relationships with customers to encourage repeat and referral business.
  • Serve as liaison with factory representatives, completing manufacturer meeting notes and ensuring effective communication.
  • Market the service department through various channels, promoting our services and expertise.
  • Provide accurate estimates and explain costs and time required for repairs and maintenance to customers.
  • Follow up with customers on unsold repairs, ensuring a high level of customer satisfaction.
  • Keep abreast of new equipment, tools, and systems available, recommending purchases and monitoring the location and care of shop tools.
  • Perform quality checks on completed repairs, ensuring high-quality workmanship.
  • Establish and maintain accurate paper service history files by VIN on all work performed.
  • Ensure work areas and customer waiting areas are clean and comfortable, maintaining a positive customer experience.
  • Control the performance of the department through comeback reports, warranty reports, and monthly forecasts.
  • Collect accounts receivable for service work, ensuring timely payment.
  • Follow up with parts department on part orders to ensure parts availability.
  • Maintain and safeguard company assets, including vehicles and equipment.
  • Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
  • Perform any other duties as assigned.
Requirements
  • Five years of experience in an auto repair facility.
  • Two years in a dealership setting.
  • Import experience preferred.
  • Dealer Track experience preferred, but not required.
  • Excellent communication and customer service skills with a strong focus on CSI.
  • Strong computer and phone skills, including Internet, MS Outlook, and CRM.
  • Current, valid driver's license, and clean MVR.
Benefits
  • Medical, dental, vision, and life insurance.
  • 401k.
  • Paid holidays.
  • Weekly paychecks.


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