Enterprise IT Support Specialist

4 weeks ago

Herndon, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a highly motivated and customer-oriented Enterprise IT Support Officer to join our Dedicated Support Team of Network Telephony Installers. As a key member of our team, you will be responsible for installing network equipment, telephones, and voice media gateways on our classified and unclassified LAN infrastructure.

Key Responsibilities:
  • Interact with end customers on a daily basis, utilizing excellent interpersonal skills to resolve issues and provide top-notch support.
  • Experience in customer's classified and unclassified LAN infrastructure, with a strong understanding of current and future IP network architecture and standards.
  • Perform high-quality installation work in an efficient manner, ensuring timely completion of tasks and meeting customer expectations.
  • Run and terminate cables to voice switch equipment, install and troubleshoot various telephones at user locations, and work with users to resolve issues with telephone service.
  • Perform surveys as necessary to collect or validate information for engineering or VSIT personnel, and mount voice and network equipment in racks, running and connecting power and service cabling as appropriate.
  • Dress cabling according to industry and Sponsor standards, and be prepared for local travel between customer buildings.
  • May have supervisory responsibilities, requiring strong leadership and collaborative work skills.
Requirements:
  • Minimum 10 years of experience with implementation of classified and unclassified LAN infrastructure, including scripting, configuration, cutover, and troubleshooting.
  • Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on classified and unclassified networks.
  • Some experience with implementation on new unclassified network LAN infrastructure, reading and understanding cable run lists, and experience in various cabling areas, including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, and fiber terminations.
  • Excellent knowledge of various cabling methodologies, industry standards, and troubleshooting techniques, with strong communication skills to work with engineering personnel, management, and customers.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills, and the ability to adapt to quickly changing tasks and requirements.
  • Attention to detail, leadership, and collaborative and independent work process, with demonstrated problem-solving and technical skills to resolve critical IT issues.
  • Must be a self-starter, work independently, and work with a clear and defined mission, with the ability to thrive and succeed in a challenging environment.
  • BA/BS and 9 years of experience, or a combination of education and work experience equivalent to 13 years.
Preferred Qualifications:
  • VoIP Telephone Installation experience, related work experience in a technical help desk position, and IT hardware and cabling installation.
  • IAT III certification, experience with ServiceNow ITSM & ITOM, and ITIL v4 Foundation, or higher, certification.
Security Clearance Requirements:
  • Current/active TS/SCI with Polygraph.
Physical Requirements:
  • Must be able to remain in a stationary position 50% of the time.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
  • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
  • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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