Bilingual Quality Assurance Specialist
2 weeks ago
We are seeking a highly skilled and compassionate Bilingual QA Specialist to join our team at Ambercare. As a key member of our senior services team, you will be responsible for conducting in-home visits to monitor and report on the quality of services provided by Home Care Aides, ensuring that client care plans are adequate to meet their needs.
Key Responsibilities:
- Monitor client conditions and performance of duties by Home Care Aides
- Maintain all company and Department on Aging rules, regulations, and standards
- Conduct home visits to new clients to welcome and review the Welcome Packet
- Observe and evaluate Home Care Aides in the client's home to ensure client care plans are being followed
- Prepare and complete accurate evaluation reports and case notes as needed
- Maintain schedules to ensure timely completion of all assigned home visits
- Attend weekly branch meetings
- Maintain confidentiality and adhere to all Medicare, Medicaid, and HIPAA regulations
Requirements:
- Minimum of 3 years' experience in senior services or related social service
- CNA certificate and license preferred; or similar training
- Strong interpersonal and communication skills
- Must be bilingual and client-focused
- Computer experience with Microsoft Word and Excel
- Reliable transportation, valid driver's license, and insurance for travel within the branch service areas
What We Offer:
- Medical, Dental, and Vision Benefits
- Company-matched 401K
- Continued Education
- Bonus
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
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