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Junior Customer Service Supervisor

2 months ago

New York, New York, United States MMG Full time
Position Overview

The **Junior Customer Service Supervisor** plays a crucial role in implementing strategic objectives that uphold our dedication to exceptional customer support and an enriching client experience. This position involves directly guiding local staff to enhance customer service, manage service inquiries, and optimize response times while ensuring clear communication regarding outcomes and performance metrics.

Key Responsibilities:

  • Foster client relationships by delivering outstanding customer service and facilitating sales through direct engagement with provided leads.
  • Possess comprehensive knowledge of all products and services offered, enabling effective education and sales to clients.
  • Serve as the primary contact for both new and existing clients.
  • Identify and resolve client or member account issues through troubleshooting and problem-solving.
  • Handle customer account maintenance requests efficiently.
  • Offer insightful business recommendations and suggestions to clients.
  • Maintain client retention by proactively addressing potential issues.
  • Propose innovative ideas and enhancements.
  • Perform additional duties as required.

Qualifications and Skills:

  • Preferred: Minimum of 2 years in a supervisory role.
  • Preferred: At least 4 years of experience in customer service.
  • Exceptional training, sales, and customer service capabilities.
  • Strong organizational and multitasking skills.
  • Effective communication skills across various management levels, maintaining a professional demeanor.
  • Adaptability in a fast-paced work environment.
  • Self-motivated and capable of working independently.
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