Customer Service Supervisor

4 weeks ago

New York, New York, United States Taskrabbit Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Taskrabbit. As a Customer Service Supervisor, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

Key Responsibilities:

  • Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.
  • Facilitate continuous learning and development opportunities for team members.
  • Champion customer satisfaction, serving as a liaison between the customer service team and other departments.

Requirements:

  • Minimum 1 year of people management experience, within a customer-focused environment
  • Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level.
  • Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions.
  • Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.
  • Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team.
  • Ability to work weekends and shifts dependent on business needs.

What You'll Love About Working Here:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit's Commitment to Diversity and Inclusion:

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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