Practice Coordinator
2 weeks ago
We are seeking a highly skilled and detail-oriented Practice Coordinator to join our team at Dana-Farber Cancer Institute. As a Practice Coordinator, you will be responsible for providing exceptional customer service to patients, families, and staff, while ensuring the smooth operation of our front desk and scheduling processes.
Key Responsibilities- Provide appointment scheduling and coordination for patients, including complex scheduling activities associated with patients arriving from main campus, other centers, or outside entities.
- Manage all incoming referrals, provide appointment setting, and coordinate medical records.
- Ensure the completion of prior authorizations for radiology testing and authorizations for outside ancillary services.
- Provide general administrative support and coordination for all aspects of patient care, including filing, document preparation, data entry, and telephone support.
- Manage In Basket messages, take ownership, and respond appropriately to all messages.
- Carry out specific processes in the patient scheduling systems to ensure correct special billing and revenue processes function properly.
- Associates degree; 3 years of equivalent experience may substitute for degree. Bachelor's degree preferred.
- Minimum 3 year experience working in a medical or customer service setting.
- Knowledge of medical terminology required.
- Excellent verbal and written communication skills required.
- Excellent computer, customer service, and problem-solving skills required.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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