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ITM Department Manager

2 months ago

Sioux Falls, South Dakota, United States Black Hills Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced ITM Department Manager to join our team at Black Hills Federal Credit Union. As a key member of our operations team, you will be responsible for overseeing the daily operations of our Interactive Teller Machine department, ensuring that our members receive exceptional service and support.

Key Responsibilities
  • Department Leadership: Direct and manage the daily operations of the ITM department, including supervising staff and ensuring that all tasks are completed efficiently and effectively.
  • Operational Excellence: Implement and execute all Teller Operations - ITM Manager approved decisions, ensuring that our operations are running smoothly and efficiently.
  • Staff Development: Train, coach, and develop staff members to ensure that they have the skills and knowledge needed to provide exceptional service to our members.
  • Quality Control: Monitor and track ITM Teller errors and offages, ensuring that our quality standards are met.
  • Reporting and Analysis: Prepare custom or standardized reports as directed by Leadership, analyzing data and providing insights to inform business decisions.
Requirements
  • Education: Two-year college level of language, math, and reasoning skills.
  • Experience: Two years of experience in a related field with equal responsibilities.
  • Skills: Working knowledge of laws and regulations affecting credit union operations, general ledger accounts, and management techniques to enhance staff productivity and maintain positive staff morale.
  • Personal Qualities: Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
Working Conditions

This role requires the ability to work in a fast-paced environment, handling multiple tasks simultaneously and maintaining a high level of accuracy and quality. The successful candidate will be able to work independently or as part of a team, with minimal supervision.

Black Hills Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.