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Patient Service Representative

1 month ago


Noblesville IN USA, United States Optum Full time
Optum Patient Service Representative Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Service Representative, you'll play a vital role in connecting patients with the care and resources they need to live healthier lives.

Key Responsibilities:

  • Handle inbound and outbound calls to schedule appointments for patients within American Health Network's specialty practices
  • Enter information into patient charts and send tasks to clinical sites
  • Review and check patient insurance eligibility
  • Ensure patient confidentiality with the handling of all patient health information and medical records
  • Communicate all progress and issues with the call center management team
  • Scan and import documents into patient charts

What We Offer:

  • A competitive base pay and comprehensive benefits package
  • A full and comprehensive benefit program, including medical, dental, and vision coverage
  • Performance rewards and opportunities for career growth and development
  • A management team that demonstrates their commitment to your success

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of experience working in a healthcare or customer service position
  • 1+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills
  • Access to a designated quiet workspace in your home with the ability to secure Protected Health Information (PHI)
  • Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection

Preferred Qualifications:

  • Experience working in a call center environment handling inbound and outbound calls
  • Experience with scheduling appointments
  • Experience with electronic medical records (EMR) systems
  • Medical records experience
  • Solid understanding of medical terminology

Soft Skills:

  • Ability to work independently and as a team, and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.

UnitedHealth Group is a drug-free workplace.