Customer Satisfaction Representative

3 weeks ago


Redding, California, United States D.R. Horton Full time

We are seeking a highly skilled Customer Satisfaction Representative to join our team at D.R. Horton. In this role, you will play a critical part in ensuring that our customers receive top-notch service and support throughout their home ownership journey. Your primary responsibility will be to respond promptly and professionally to customer inquiries and concerns, providing solutions and answers to ensure complete satisfaction.

To succeed in this position, you must possess excellent communication and problem-solving skills, be able to work independently, and have experience with Microsoft Office. A background in customer service or repair work is desirable but not essential. Key responsibilities include:

  • Responding to customer emails, phone calls, and messages in a timely and professional manner
  • Investigating and resolving customer complaints and issues
  • Coordinating with internal teams to resolve complex problems
  • Maintaining accurate records and reports of customer interactions

This is a dynamic and rewarding role that requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment. We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus bonus potential, as well as an excellent benefits package. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we invite you to apply for this exciting opportunity.



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