Customer Experience Representative

5 days ago


Redding, California, United States Blue Shield Of California Full time

We're seeking a talented Customer Experience Representative to join our FEP Call Center Team As a key member of our team, you'll be responsible for handling inbound calls from healthcare providers and active and retired Federal Employees, resolving member inquiries, and providing exceptional customer service. If you're passionate about delivering seamless customer experiences, are patient with members who call into our Centers with questions or problems, and are comfortable using a computer with 2 display monitors, this might be the perfect role for you

We're looking for someone with at least 3 years of prior relevant experience, a High School Diploma or GED, and a strong understanding of Microsoft Suite systems. You should be able to work independently, multitask, and prioritize tasks effectively. If you're available to work a scheduled 8-hour shift, including weekends and holidays, and have flexibility in your availability, we'd love to hear from you

The estimated salary for this role is $20.00 - $28.50 per hour, depending on location and experience. As a remote worker, you'll need to have high-speed internet connectivity (11MBPS download speed and 3MBPS upload speed) and a dedicated workspace at your residence, free from distractions and within 25 feet of your Wi-Fi modem.



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