Block Advisors Multi-Unit Team Leader 2

3 days ago

Santa Monica, California, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of associates, delivering exceptional client experiences, and driving business growth across multiple offices.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Build a high-performing team environment by training, coaching, and holding associates accountable for delivering exceptional client experiences and achieving business objectives.
  • Partner with the District General Manager to develop and implement office-level growth plans, including local partnerships and community involvement.
  • Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best talent is hired to support business growth.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings, communicate essential information, and ensure accurate timekeeping and labor management for associates across all offices.
  • Travel between offices as required, with the flexibility to work a flexible part-time schedule during the fall and transition to a full-time schedule during the busy tax season.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
What We Offer

As a Multi-Unit Team Leader at H&R Block, you will be part of a dynamic and supportive team that is committed to helping our clients and associates succeed. We offer a range of benefits, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan, as well as a comprehensive training program to help you develop your skills and advance your career.

We are an equal opportunity employer, committed to building a diverse and inclusive workplace that values and respects the contributions of all our associates. If you are a motivated and experienced leader who is passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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