Service Advisor
2 weeks ago
We are seeking a skilled Service Advisor to act as our liaison for customers to address their vehicle repair needs.
The successful candidate will be responsible for documenting repairs, scheduling technicians, and ensuring customer satisfaction.
Key Responsibilities:
- Develop cost estimates and log necessary parts and time for repairs
- Schedule the most appropriate Service Technician for each job
- Communicate with customers regarding costs, parts, work, and technicians
- Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contact customers in the case of additional work to relay details and extra costs
- Enter repair job details on the company's network and prepare repair instructions
Requirements and Skills:
- Be detail-oriented and computer proficient
- Proven work experience as a Service Advisor/Writer or similar role
- Computer literacy and knowledge of office software programs
- Excellent communication and customer service skills
- Strong record-keeping skills
- The ability to understand and relate technical issues to the service team from customers' non-technical descriptions
About Us:
Four Seasons RV is a family-owned and operated business with a 41-year history. We value our team members and provide opportunities for growth and development. Our mission is to provide our customers with a world-class RV experience.
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