IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Specialist to join our team at Turbine Technologies Inc. As an IT Specialist, you will provide technical support and services to employees and contractors in local and/or remote access locations.
Key Responsibilities- Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, software, telephones, mobile devices, VPN, printers, and network connectivity.
- Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
- Coordinate, troubleshoot, and resolve incoming tickets, phone calls, and walk-up requests.
- Ensure priority support to senior leadership, including deadline-driven or after-hours support as needed.
- Utilize technical expertise and applicable company policies and procedures to resolve a variety of issues.
- Monitor queue regularly and dispense tickets to the applicable department or resource.
- Resolve assigned tickets and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside the scope of assigned role.
- Manage user accounts, shared resources, and group memberships.
- May support multiple segments within the organization and builds on technical knowledge in those sectors.
- May provide access and connectivity support to external customers as needed.
- Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
- Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
- Onsite resource for other departments within IT and assists with team maintenance and deployment efforts, including occasional after-hours support.
- Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
- Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
- Bachelor's degree and minimum of 2 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
- Proven hardware and software experience, including Microsoft Windows 10/11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the-box and proprietary software, and MFPs/printers.
- Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
- Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.
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IT Support Specialist
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