Highly Skilled Network Support Specialist
7 days ago
KDDI America, Inc. is a leading provider of networks, data centers, and managed service solutions to various industries. We are currently seeking a highly skilled Network Support Technician to join our team at our 24/7/365 Network Operation Center.
Estimated Salary: $65,000 - $90,000 per year
About the RoleWe are looking for a bilingual (English and Japanese) individual with basic PC skills who can work in a fast-paced environment and provide exceptional customer support. The successful candidate will be responsible for technical troubleshooting, infrastructure services, and O&M support.
Key Responsibilities:
- Providing customer support via phone, email, or in-person
- Troubleshooting technical issues related to network and infrastructure
- Maintaining accurate records of customer interactions and issues resolved
- Collaborating with internal teams to resolve complex issues
- Participating in on-call rotations to ensure 24/7 coverage
Required Skills and Qualifications:
- Bilingual (English and Japanese) proficiency
- Basic PC skills, including Microsoft Office and Google Suite
- Ability to work in a fast-paced environment with multiple priorities
- Excellent communication and problem-solving skills
- Availability to work night shifts, weekends, and holidays
Benefits:
- Medical, dental, vision, life insurance, and a 401(k) plan
- Vacation time and paid holidays
- Ongoing training and professional development opportunities
Other Information:
KDDI America provides networks, data centers, and managed service solutions to various industries. Learn more about our company at https://us.kddi.com/privacypolicy.
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