Highly Skilled Network Support Specialist

7 days ago


Los Angeles, California, United States KDDI America, Inc. Full time

KDDI America, Inc. is a leading provider of networks, data centers, and managed service solutions to various industries. We are currently seeking a highly skilled Network Support Technician to join our team at our 24/7/365 Network Operation Center.

Estimated Salary: $65,000 - $90,000 per year

About the Role

We are looking for a bilingual (English and Japanese) individual with basic PC skills who can work in a fast-paced environment and provide exceptional customer support. The successful candidate will be responsible for technical troubleshooting, infrastructure services, and O&M support.

Key Responsibilities:

  • Providing customer support via phone, email, or in-person
  • Troubleshooting technical issues related to network and infrastructure
  • Maintaining accurate records of customer interactions and issues resolved
  • Collaborating with internal teams to resolve complex issues
  • Participating in on-call rotations to ensure 24/7 coverage

Required Skills and Qualifications:

  • Bilingual (English and Japanese) proficiency
  • Basic PC skills, including Microsoft Office and Google Suite
  • Ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and problem-solving skills
  • Availability to work night shifts, weekends, and holidays

Benefits:

  • Medical, dental, vision, life insurance, and a 401(k) plan
  • Vacation time and paid holidays
  • Ongoing training and professional development opportunities

Other Information:

KDDI America provides networks, data centers, and managed service solutions to various industries. Learn more about our company at https://us.kddi.com/privacypolicy.



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