Hotel Operations Manager
3 weeks ago
At Mammoth Mountain, we are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day operations of our hotel. This is a unique opportunity to join our team and contribute to the success of our resort.
Key Responsibilities:
- Oversee the Front Desk, Guest Services, and Housekeeping departments.
- Maintain Westin brand standards.
- Assume duties of the General Manager in their absence.
- Responsible for financial, employee, and guest service goals for the hotel.
Requirements:
- Bachelor's degree in Hospitality or Resort Management preferred.
- Minimum of 5 years of experience in hotel/resort management, with at least three (3) years in a leadership role within the rooms division.
- Strong knowledge of front office, housekeeping, and reservations operations.
- Proficient Spanish speaking is strongly preferred.
- Proven track record in the hospitality industry and direct guest service organizations.
- Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Lightspeed.
- Professional demeanor, attitude, and appearance.
- Strong work ethic.
- Ability to effectively communicate to guests, employees, and management.
- Ability to perform under pressure and with deadlines.
- Ability to solve problems using common sense and hotel policy.
- Demonstrates strong leadership skills.
Benefits:
- Free season pass to all Alterra resorts.
- Ski passes for dependents.
- Discounts on ski/snowboarding lessons.
- Friends and Family vouchers.
- Retail & Food discount.
- Equipment Rental discount.
- 401k with company match.
- Healthcare.
- Dental.
- Vision.
- PTO for benefit eligible employees.
- Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide.
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