Hotel Operations Manager

3 weeks ago


Bakersfield, California, United States Mammoth Mountain Full time
Hotel Operations Manager

At Mammoth Mountain, we are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day operations of our hotel. This is a unique opportunity to join our team and contribute to the success of our resort.

Key Responsibilities:
  • Oversee the Front Desk, Guest Services, and Housekeeping departments.
  • Maintain Westin brand standards.
  • Assume duties of the General Manager in their absence.
  • Responsible for financial, employee, and guest service goals for the hotel.

Requirements:
  • Bachelor's degree in Hospitality or Resort Management preferred.
  • Minimum of 5 years of experience in hotel/resort management, with at least three (3) years in a leadership role within the rooms division.
  • Strong knowledge of front office, housekeeping, and reservations operations.
  • Proficient Spanish speaking is strongly preferred.
  • Proven track record in the hospitality industry and direct guest service organizations.
  • Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Lightspeed.
  • Professional demeanor, attitude, and appearance.
  • Strong work ethic.
  • Ability to effectively communicate to guests, employees, and management.
  • Ability to perform under pressure and with deadlines.
  • Ability to solve problems using common sense and hotel policy.
  • Demonstrates strong leadership skills.

Benefits:
  • Free season pass to all Alterra resorts.
  • Ski passes for dependents.
  • Discounts on ski/snowboarding lessons.
  • Friends and Family vouchers.
  • Retail & Food discount.
  • Equipment Rental discount.
  • 401k with company match.
  • Healthcare.
  • Dental.
  • Vision.
  • PTO for benefit eligible employees.
  • Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide.

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