Assistant to Head of Operations
4 weeks ago
We are seeking a highly skilled and experienced Assistant to Head of Operations to join our team at AMR Corp.
Key Responsibilities:
- Oversee field personnel and make supervisory-level decisions involving staffing and resource allocation.
- Deliver high-quality patient care and customer service within established protocols and company policies.
- Provide guidance and leadership to field crews as directed by the Operations Supervisor.
- Assist with scheduling, assigning, and reviewing the work of field personnel.
- Maximize unit hours by monitoring schedules and operations via radio communication.
- Verify that units are clean, stocked, and in working order.
- Ensure accurate and timely completion of patient care and billing documentation.
- Participate in the development and implementation of department policies and procedures.
- Assist with recruitment and training of new employees.
- Develop and maintain positive relationships with patients, customers, and stakeholders.
Requirements:
- Minimum 1 year of EMS field experience (3 years preferred).
- Ability to function as an EMT/Paramedic and perform direct patient-care activities with high proficiency.
- Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
- Good working knowledge of Microsoft Office.
- State Driver's License with driving record in compliance with GMR's Safety & Driving policy.
Work Environment:
- Frequently works out in the field and occasionally in an office setting.
- Works with others and alone utilizing phone, email, and face-to-face communication.
- Occasionally works extended shifts.
- Works day, night, and weekend shifts.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Citizenship - We are dedicated to being good stewards in the communities we serve.
Reports to: Operations Supervisor, Operations Manager
Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors
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