Assistant Operations Supervisor

4 weeks ago

Oneonta, New York, United States AMR Corp. Full time
Job Summary:

The Assistant Operations Supervisor is a critical role within our team, responsible for overseeing field personnel and making supervisory-level decisions. This position requires a high level of proficiency in patient care, leadership, and decision-making skills.

Key Responsibilities:

• Deliver high-quality patient care and customer service within established protocols and company policies.

• Serve as a leader and role-model to field personnel, providing guidance and leadership as directed by the Operations Supervisor.

• Oversee employee task performance, serving as an advisor for decisions requiring interpretation of clinical delivery and company policies.

• Take corrective action when necessary, with limited disciplinary authority after consultation with the Operations Supervisor.

• Assist with scheduling, assigning, and reviewing the work of field personnel, maximizing unit hours through continuous monitoring of the schedule and operation.

• Ensure that ambulance calls are completed in an efficient and safe manner, verifying that units are clean, stocked, and in working order.

• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.

Requirements:

• Minimum 1 year of EMS field experience, with 3 years preferred.

• Prior FTO or other leadership/supervisory experience is preferred.

• High School Diploma or Equivalent (GED) is required, with some advanced education preferred.

• Strong leadership and decision-making skills, with the ability to function as an EMT/Paramedic and perform direct patient-care activities in the field.

• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.

• Effective oral, written, and interpersonal communication skills, with a good working knowledge of Microsoft Office.

• Ability to successfully pass a Physical Agility Test and maintain State EMT/Paramedic Certification, State Driver's License, and Ambulance Driver's License.

Working Conditions:

• Frequently works out in the field and occasionally in an office setting, working with others and alone utilizing phone, email, and face-to-face communication.

• Occasionally works extended shifts, working day, night, and weekend shifts.

• Must be able to lift, drag, hoist, and carry different types of equipment and other objects, with the ability to lift and/or move up to 200 pounds with the assistance of a partner.

Guiding Values and Behaviors:

• Patient Care - We continually earn the privilege to care for our patients, with patient care at the forefront of everything we do.

• One Team - We respect each other and achieve together what no individual can alone, with a strong focus on teamwork and collaboration.

• Innovation - We are driven to develop solutions that inspire progress, with a commitment to innovation and continuous improvement.

• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties, with a strong focus on safety and risk management.

• Ownership - We are accountable for what we do and take pride in how we do it, with a commitment to ownership and accountability.

• Citizenship - We are dedicated to being good stewards in the communities we serve, with a strong focus on community engagement and social responsibility.

Reporting Relationships:

• Reports to: Operations Supervisor, Operations Manager

• Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors

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