Payment Specialist
1 week ago
Job Title: Payment Specialist
Location: Chesterbrook, PA – Hybrid schedule
We are seeking a skilled Payment Specialist to join our team at J.G. Wentworth. As a Payment Specialist, you will play a critical role in supporting clients by reviewing update requests to payment schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements. Your expertise will be essential in resolving escalations or exception requests, providing a great customer experience, and maintaining high levels of satisfaction and program success.
Key Responsibilities:
- Manage client accounts and document updates with detail and clarity using our CRM
- Review and process plan changes when active settlements are in place to prevent any negative impact
- Process program change requests to add or remove enrolled debts, ensuring compliance with enrollment guidelines
- Review internal and external reporting for payment escalations that require resolution with clients or creditors
- Collaborate with our escrow teams and creditors to resolve payment issues or discrepancies
- Review settlements to ensure compliance with creditor agreements
- Resolve broken settlements with creditors via phone and email
- Assist in negotiations to lock down creditor settlements
- Communicate effectively with internal teams to resolve client requests
Requirements:
- Experience in banking, finance, or a related field
- Demonstrated written and verbal communication skills
- Strong problem-solving skills and ability to think critically
- Ability to multitask and work in a fast-paced environment
- Attention to detail, thoroughness, and accuracy are essential
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, and Adobe)
Benefits:
- Full Medical/Vision/Dental Benefits
- 401K with Company Match
- Flexible Hybrid Schedule
- 15 Days PTO
- Paid Vacations & Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership Reimbursement
- Employee Referral Bonuses
- Public Transportation Discounts
- Company Happy Hours
- Business Casual Dress Code
About J.G. Wentworth:
J.G. Wentworth is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.
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