Technical Operations Manager

3 weeks ago


Lancaster, Pennsylvania, United States Colony Products, Inc. Full time
Job Summary

We are seeking an experienced Technical Operations Manager to join our team at Colony Products, Inc. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our technical support functions.

About Us

Established in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area.

Key Responsibilities

This role requires a strong ability to build rapport with clients, prioritize and multitask, and demonstrate excellent written and verbal communication skills. You will also need to analyze service contract profitability, adjust rates as needed, work with sales on determining profitable contract rates, and manage service contract billing and assist when problems arise.

Salary
$85,000 - $110,000 per year, depending on experience.
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