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Customer Service Representative

2 months ago


San Antonio Texas, United States GM Financial Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving account issues, and working collaboratively with internal teams to achieve business objectives.

Key Responsibilities
  • Make outbound and take inbound calls to collect on past-due customer accounts
  • Actively listen to customers and offer solutions to resolve accounts while providing a remarkable experience
  • Strive to outperform expectations with a positive attitude in a team environment
  • Ensure actions follow company policies and laws
  • Maximize productive time by utilizing effective time management skills
  • Engage in continuous learning opportunities
Requirements
  • Knowledge of effective customer service techniques
  • Ability to handle multiple tasks and deadlines
  • Ability to maintain effective working relationships and interact collaboratively with internal and external customers
  • Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions
  • Detail-oriented with accurate data entry skills
  • Ability to negotiate effectively and apply effective questioning and listening skills
  • Ability to maintain confidentiality
  • Commit to continuous improvement of business, customer, and employee environments
What We Offer
  • Competitive salary of $22/hour plus quarterly bonus incentive
  • Flexible schedule with opportunities for growth and development
  • Access to health, dental, and vision benefits on day one
  • 12 weeks paid parental leave
  • Company match for 401K contribution
  • Generous paid time off (personal, vacation, sick, paid holidays)
  • Casual dress code
  • Quarterly volunteer opportunities
  • On-site cafeteria
  • Educational reimbursement for full-time employees
  • Family First Discount: access to discounted prices on GM vehicles, accessories, and more