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Aviation Ground Services Specialist

2 months ago

Kapolei, Hawaii, United States Freeman Holdings Group Full time

Are you passionate about working in an outdoor environment where each day presents new challenges? Do you have a keen interest in the aviation sector, particularly with private aircraft? Is exceptional customer service your top priority? If so, you may find a rewarding career with us at Freeman Holdings Group.

As an integral member of our esteemed team, the Aviation Ground Services Specialist plays a crucial role in our daily operations, delivering outstanding service to both crew and passengers on the ground. This position involves fueling and positioning aircraft, assisting with baggage handling, and maintaining effective communication with customer service representatives via radio.

At Freeman Holdings Group, we are dedicated to celebrating our love for aviation and providing exceptional customer experiences. We service a variety of aircraft, including private, military, and commercial jets. Our team thrives in a collaborative environment, embodying our commitment to excellence in aviation services.

Key Responsibilities:

  1. Welcome passengers and crew members upon their arrival.
  2. Collaborate with colleagues, clients, and vendors to ensure comprehensive ground services for general aviation aircraft, including fueling, lavatory services, ground power, potable water, and catering delivery.
  3. Direct and position aircraft on the ramp and within hangars.
  4. Oversee fuel management, ensuring quality control and proper documentation.
  5. Conduct daily inspections and maintenance of crew vehicles.
  6. Ensure a safe, clean, and secure ramp environment.
  7. Transport passengers using shuttle vehicles.
  8. Participate in monthly team meetings.
  9. Engage in annual training sessions.
Competencies Required:
  1. Strong customer service orientation with an outgoing personality.
  2. Effective communication skills with customers and team members, both in person and via radio.
  3. Valid driver's license with a clean driving record, as insurance coverage is required.
  4. Proficient in computer applications, including Microsoft Office.
  5. Basic mathematical skills.
  6. Bi-lingual abilities are preferred.
Reporting Structure:
This position reports directly to the Line Service Manager.

Work Environment:
This role requires working outdoors in various weather conditions and involves direct interaction with both moving and stationary aircraft. Employees may encounter hazardous noise levels, chemicals, fumes, and machinery.

Physical Requirements:
The physical demands of this position include, but are not limited to:
  1. Ability to lift up to 75 pounds.
  2. Potential exposure to hazardous noise levels, chemicals, fumes, and machinery.
  3. Outdoor work in diverse weather conditions.
  4. Physical activities may include bending, lifting, walking, stooping, squatting, gripping, and climbing ladders.
Position Type and Work Hours:
This is a non-exempt position that requires shift work, including evenings, weekends, and holidays.

Travel:
No travel is anticipated for this role.

Qualifications:
  1. Experience in customer service within the service industry is preferred.
  2. Prior experience in aircraft ground handling is advantageous.
  3. A high school diploma is required.
  4. This is an entry-level position.
  5. Availability to work evenings, weekends, and holidays is necessary.
  6. A satisfactory driving record is required.
  7. Ability to pass a background check is mandatory.
  8. We maintain a zero-tolerance drug-free workplace, including pre-employment and random screenings.
Compensation:
The pay rate for this position is $20.00 per hour.

Benefits:
We offer a comprehensive benefits package that includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your contributions and provide performance-based bonuses.

Equal Opportunity Statement:
Freeman Holdings Group is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.

Additional Information:
Please note that this job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Duties and responsibilities may change at any time without notice.