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Restaurant Operations Supervisor

2 months ago

Chattanooga, Tennessee, United States McDonald's Full time

Position Overview

This opportunity is for a role within a dining establishment operated by an independent franchisee, separate from McDonald's USA. The franchisee is authorized to use McDonald's branding and menu items while managing the restaurant. It is important to understand that the franchisee is an independent entity and employer, distinct from McDonald's USA. If selected for this role, your employment will be with the franchisee, not McDonald's USA. The franchisee is solely responsible for all employment-related matters within the restaurant, including hiring, termination, training, supervision, staffing, and scheduling. McDonald's USA does not have authority over employment matters at the restaurant and will not be involved in the hiring process or any employment decisions.

What We Offer

McDonald's Suits Me

I am on a path to success. I seek a rewarding career with attractive benefits and significant growth opportunities. With a diverse skill set, I am eager to advance my personal and professional development.

What's in it for Me – Secure a position that inspires you to excel and drives you toward advancement. Set your own working hours, pursue further education, enhance your skills, and express your individuality.

Team Environment – Our team members are always ready to say YES — embracing enthusiasm and purpose, scouting new talent, providing guidance and vision, refining leadership skills, and contributing to a business that serves delicious meals and memorable experiences. If this resonates with you, you are an ideal fit.

Company Insights – There is more to discover than you might think. Exceed your goals and shape your future with support for educational expenses, valuable job training, and retirement benefits.

Key Responsibilities

The Restaurant Operations Supervisor (ROS) assists the Restaurant Leader in all operational functions. In the absence of the Restaurant Leader, the ROS assumes responsibility for all operations. Additionally, the ROS oversees daily management and operations, provides guidance to department and shift leaders, and monitors key performance indicators, developing immediate action plans for positive results. The ROS should embody a transformational and servant leadership style, acting as a strategic partner to the Restaurant Leader.

Essential Qualifications

  • 3-5 years of experience in an Assistant Manager or similar managerial role within a hospitality, retail, or restaurant environment with comparable or higher transaction volumes.
  • A Can-Do attitude and commitment to overall business success.
  • Ability to understand, analyze, and respond to Profit and Loss (PnL) Statements.
  • Experience in implementing labor controls, guiding the leadership team on labor management, creating action plans, delegating tasks among leadership, and ensuring task completion.
  • Capability to foster a joyful, productive, and compliant workplace focused on our People.
  • Strong communication and goal tracking skills.
  • Ability to manage by walking around (MBWA) to promote the use of McDonald's and The Good Food Group's systems, standards, and routines.
  • Ensuring compliance with performance management procedures.
  • Leading employee-focused training initiatives within the restaurant.
  • Promoting a culture of hospitality to position our restaurants as leaders in guest service.
  • Overseeing talent acquisition for roles at the restaurant level.
  • Flexibility to work a varied schedule and be on call as needed.

Preferred Qualifications

  • 5+ years of experience in an Assistant General Manager or equivalent role in the retail, hospitality, or restaurant sector.
  • A desire to advance further in restaurant management.

This job listing provides an overview of working at a McDonald's franchise, but it is not an exhaustive job description. Team members at McDonald's perform a variety of tasks daily, and this posting does not cover all essential job functions.