Restaurant Operations Manager

2 months ago


Chattanooga, Tennessee, United States Chick-fil-A Full time
Job Summary

A Team Leader at Chick-fil-A is a key member of our team who embodies our core values and culture. They are passionate about serving others, have strong character, and take initiative to drive results. As a Team Leader, you will be responsible for supporting senior leadership in executing daily operations and ensuring team members are held accountable for Operational Excellence and our Recipe for Service.

Key Responsibilities
  • Operational Excellence: Participate in day-to-day activities in high-volume, fast-paced restaurants, ensuring seamless execution of our service standards.
  • Guest Experience: Offer immediate and respectful responses to guests' needs, creating a positive and memorable experience.
  • Team Development: Assist in training new hires, set the tone for a shift, and act as a role model for our team, fostering a culture of excellence and teamwork.
  • Leadership: Open and/or close restaurants, lead shifts, and act as a key holder, ensuring a smooth and efficient operation.
  • Accountability: Count drawers and finalize day, maintaining accuracy and attention to detail.
Requirements
  • Strong Communication Skills: Excellent written and spoken communication skills, with the ability to effectively communicate with team members, guests, and senior leadership.
  • Leadership Qualities: Strong people skills, with a desire to serve team members and drive results. Ability to manage team member behavioral and performance issues.
  • Teamwork: Ability to work in a team environment with shared ownership and responsibility.
  • Reliability: Reliable transportation and a strong commitment to superior customer service.
About Chick-fil-A

Most Chick-fil-A restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment.



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