Restaurant Operations Manager
1 month ago
Restaurant Operations Manager
About the Role:
The Restaurant Operations Manager is a key position in our team, responsible for ensuring the smooth operation of our Taco Bell restaurants. As an Assistant General Manager, you will be part of a high-performing team that prioritizes customer satisfaction, team development, and financial management.
Key Responsibilities:
- Customer Satisfaction:
- Personally demonstrate positive interaction with customers
- Ensure that customer issues are resolved immediately
- Assist the RGM in coaching the management team on the proper execution of CHAMPS
- Assist the RGM with scheduling to ensure the right number of people, at the right time, and in the right place to take care of customer needs
- Have knowledge of area competitors and be BEST ON THE BLOCK
- Assist the RGM to teach the management team how to effectively train Team Members through the training process
Team Development:
- Partner with the RGM in completing and executing the bench plan process effectively
- Use Learning Zone and other Training Resources to help the RGM build and retain strong teams
- Follow up to ensure Team Member training is completed and current
- Support the RGM to recruit and select Great Team Members
- Collaborate with the RGM to evaluate and develop Team Members
- Develop other AGM2 and AGM3 candidates
- Build capability and flexibility through cross-training
Leadership and Culture:
- Demonstrate positive energy to drive and motivate the team
- Champion and role-model How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within the store
- Coach the team to resolve problems rather than reacting to them
- Mentor other AGM levels as well as team members
- Partner with the RGM to determine ways to make the restaurant a great place to work
- Partner with the RGM to find ways to improve restaurant performance
Decision Making:
- Possess strong analytical/decision-making skills
- Quick to see core issues in complex situations
- Address broader restaurant problems beyond shift issues
- Able to solve problems and make decisions in the RGM's absence
- Identify problems using reports, generate ideas to resolve, and execute the solution
Communication:
- Communicate effectively with Customers, Team Members, RGM, AGM, and AC
- Display strong oral/written communication skills
- Display strong interpersonal/conflict resolution skills
- Provide clear direction
- Lead manager meetings at times to support the RGM
Recognition:
- Utilize and encourage recognition tools to show appreciation to the team
- Encourage Team Members and Managers to recognize and appreciate others
- Create incentives to challenge the team to reach shift goals
- Plan and execute store-level recognition programs
Time Management:
- Plan and organize so that all Brand processes and routines are completed during the shift
- Delegate work and follow up to ensure completion
- Complete additional work as assigned by the RGM
Act Like an Owner:
- Assist Profit & Loss management by following Brand procedures
- Partner with the RGM to ensure staffing levels are in place to grow top-line sales
- Oversee proper product preparation, rotation, portioning, cooking, and holding times
- Partner with the RGM to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitors
- Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times
- Assist the RGM to manage restaurant budget
Work Perks & Benefits Package Includes:
- Competitive pay
- Up to 4 weeks of PTO
- Free meals
- Unlimited drinks
- Same-day instant-pay options
- Recognition awards
- Flexible schedules
- Growth opportunities
- Annual performance reviews
- Paid GED programs
- Incentive contests
- Community volunteer events
- Medical and dental for qualifying Team Members
- Live Mas Scholarship
- Discounts – cell phone bills, clothes, restaurants, prescriptions
- Shoes for Crews employee payroll deduction plan
- Monthly bonus plan
- Audit bonus
Qualifications:
- Previous management or 2+ years of customer service/fast food experience (highly preferred)
- High School Diploma or GED (highly preferred)
- Reliable transportation
- Good communication skills
- Must pass background check criteria
- Safety-focused, punctual, team-oriented, respectful, and motivated
- Must be open to work weekends and holidays as needed
- Arrive to work on time
- Flexible scheduling
- Follow procedures regarding operation of restaurant equipment
- Regular access to personal vehicle
- Able to lift up to 25 lbs and carry up to 30 feet
- Able to push/pull up to 90 lbs up to 30 feet
- Able to stand and walk for the majority of shift
- Follow cash handling safety and security procedures
- Adhere to Company and City/State/US Safety requirements
- Knowledge of and compliance with Company and Brand HR policies and practices
- Ability to read, count, and write to accurately complete all documentation
More about Ampler dba Taco Bell:
Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best-in-class cleanliness, speed, and customer service across all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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