Server - A Noodle Bar You'll Love

7 days ago

Wheatland California, United States Hard Rock International (USA), Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Server to join our team at Hard Rock Hotel and Casino Sacramento at Fire Mountain. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide Exceptional Service: Create a welcoming atmosphere for our guests, recognize them immediately, and provide them with a friendly, courteous greeting.
  • Build Guest Relations: Act as a mentor to team members, actively building and retaining guest relations, and providing superior guest service.
  • Menu and Beverage Selection: Assist guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
  • Food Quality Checks: Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.
  • Maintain a Clean and Safe Environment: Maintain a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
  • Anticipate Guest Needs: Anticipate, identify, and provide for guest needs.
  • Perform Inventories and Other Duties: Perform inventories and other duties as assigned.
  • Tableside Cooking and Presentations: Perform tableside cooking, salad entrées, desserts, and presentations, opens and pours wines.
  • Attend Meetings and Complete Follow-up: Attend and participate in meetings, completing follow-up as assigned.
  • Perform Work Regularly and Predictably: Perform work regularly and predictably.
  • Assist with Special Events and Parties: Assist with other duties at special events or parties and assisting where necessary.
Qualifications
  • Education and/or Experience Requirements: Two months of on-the-job training or through 2 years related serving experience.
  • Additional Requirements: Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming regulations, must successfully pass background check, must successfully pass drug screening, and must be at least twenty-one (21) years of age.
  • Knowledge of: Food, beverage, and wine service, table service procedures, and table etiquette.
  • Ability to: Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance, be flexible to work varying shifts and time schedules as needed, communicate effectively with all levels of employees and guests, restock needed materials and retrieve dropped items, transport trays and/or plates throughout the restaurant, take orders, recite specials, and point specific items out on the menu to customers, use machines and equipment, and obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations.

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