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Bar Host
2 months ago
Omni Hotels & Resorts is seeking a skilled Bar Host to join our team at the Omni La Costa Resort & Spa.
Job SummaryThe Bar Host is responsible for ensuring that guests have a memorable experience at Bar Traza. This includes greeting and engaging with guests in a friendly and polite manner, maintaining a professional appearance, and providing exceptional customer service.
Responsibilities- Report for scheduled shifts on time and in assigned uniform.
- Maintain a professional, neat, well-groomed appearance.
- Proper telephone etiquette.
- Be polite, confident, and able to help the guest with any request or know where to direct them.
- Advise guests of table availability and assist in escorting them to an area of the lounge.
- Acknowledge guests immediately as they walk through the door. Ask for their name and room number when applicable. Always refer to them by name.
- Assign server stations and maintain proper server rotation.
- Utilize Open Table. Track reservations and ensure all notes are entered and as detailed as possible throughout the shift.
- Seat guests and drop menus. Introduce the server by name prior to departing the table. Advise the server of any special requests. Tell the server the guest name and table number.
- Keep the pace of the floor at a level that ensures excellent service by limiting covers.
- Ensure all areas of the lounge are clean, particularly the entrance and podium area.
- Know setting guidelines, table numbers and overall dining room procedures.
- Thank the guest for visiting and invite them to return. Use their name whenever possible.
- Work as a team with all Associates to maintain an effective, positive atmosphere to run an efficient food and beverage service.
- Experience in a front-line position directly dealing with people.
- Must be well groomed and have a friendly and outgoing personality.
- Must possess solid communication skills, including the ability to communicate with precision, diplomacy, professionalism, and courtesy.
- Must demonstrate exceptional multi-tasking ability and the ability to prioritize and expedite efficiently and courteously.
- Must possess basic computer knowledge and the ability to use touchscreen and keypad to organize and make tables assignments and reservations.
- Must be at least 18 years of age.
- Must complete CA Food Handler's Card training provided upon hire.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able to deftly maneuver between tight confines in the bar and pool areas, including on occasionally wet pool deck surfaces, while clearing items and/or carrying trays of food and beverages. The employee frequently is required to talk or hear. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.