Customer Fulfillment Director

2 weeks ago


Baltimore, Maryland, United States MSC Industrial Direct Full time
Job Summary

We are seeking a highly skilled and experienced Customer Fulfillment Director to lead our customer fulfillment center team. The ideal candidate will have a strong background in customer service, logistics, and supply chain management.

Key Responsibilities
  • Provide leadership and direction to the management team to achieve operational goals and ensure optimum performance of the CFC.
  • Direct managers, line supervisors, and associates in the performance of day-to-day operations.
  • Develop and implement strategies to improve profitability through cost reduction, cost avoidance, and process improvement.
  • Monitor warehouse performance and analyze results to achieve corporate goals.
  • Develop cross-functional relationships to achieve goals and identify improvement opportunities.
  • Direct regular staff meetings to ensure communication of strategy and resolution of issues.
  • Manage significant cross-functional projects to ensure goals and timeline are met.
  • Perform all duties inherent in the role of MSC manager, including hiring, termination, review, and development of associates.
Requirements
  • Bachelor's Degree in Business or equivalent.
  • Minimum of five years experience in customer fulfillment/distribution center management, including direct management of staff.
  • Excellent leadership, analytical, mathematical, computer, and organizational skills.
  • Strong customer fulfillment, warehousing, and materials handling background.
  • Knowledge of budgeting and staffing analysis.
  • Excellent oral and written communications skills.
Physical Requirements
  • Bending to lift items from the floor and racks.
  • Lifting items between 25 and 50 pounds.
  • Ability to operate at heights up to 50 feet.
  • Ability to stand for prolonged periods of time.

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