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Account Specialist

2 months ago

River Grove, Illinois, United States C&L Maintenance Inc Full time
Job Overview

C&L Maintenance Inc is seeking a highly organized and communicative Account Specialist to join our team. As a key player in our partnership with clients, you will be responsible for servicing and supporting the relationship between our internal teams and clients.

The ideal candidate will have strong people and communication skills, be organized and business conscious, and be able to work in a fast-paced commercial maintenance environment. You will work closely with internal dispatch, account management, and finance teams to tie the process together start to finish.

Key Responsibilities
  • Update client portals with new information, such as quotes, notes, and expected completion dates.
  • Field phone calls from technicians and provide them with the necessary information.
  • Respond to client inquiries promptly and professionally.
  • Learn about our facility maintenance services and how to best support clients.
  • Perform other administrative tasks as assigned.
  • Escalate long outstanding tickets to the Account Manager and other senior leadership as needed.
Requirements
  • 1+ year(s) of customer service experience
  • Experience at a service company is a plus
  • High school or equivalent work experience
  • Financial literacy and general knowledge of business practices
  • Excellent verbal and written communication skills
  • Strong computer skills; proficient with Microsoft Office products and platforms
  • Thrives in a dynamic, fast-growing company; collected and conscientious