Tax Compliance Manager

1 day ago


Chicago, Illinois, United States Cook County Offices Full time
Job Summary

As a key member of the Cook County Offices team, you will play a critical role in managing and reviewing the work and staff related to tax compliance. Your primary responsibility will be to oversee the efficient management of revenue compliance operations, sub-divisions, and infrastructure. You will review the work activities of compliance staff engaged in tax discovery, voluntary disclosures, refund audits, bulk sales, payment plans, internal compliance, taxpayer portal support, tier 2 customer phone service, and debt assessments. Additionally, you will assist in the development of policies, procedures, forms, and correspondences. You will respond to public and taxpayer inquiries, provide job training and continuous performance feedback to staff, and review and approve taxpayer's settlements, hardships, payment plans, refunds, and bulk sales. You will also serve as a liaison to other Bureaus/Departments for revenue compliance matters, communicating with a wide variety of industry representatives, taxpayers, and other County agencies. You will resolve inquiries and complaints from taxpayers and the general public.

Key Responsibilities

• Manage and review the work and staff related to tax compliance
• Oversee the efficient management of revenue compliance operations, sub-divisions, and infrastructure
• Review the work activities of compliance staff engaged in tax discovery, voluntary disclosures, refund audits, bulk sales, payment plans, internal compliance, taxpayer portal support, tier 2 customer phone service, and debt assessments
• Assist in the development of policies, procedures, forms, and correspondences
• Respond to public and taxpayer inquiries
• Provide job training and continuous performance feedback to staff
• Review and approve taxpayer's settlements, hardships, payment plans, refunds, and bulk sales
• Serve as a liaison to other Bureaus/Departments for revenue compliance matters
• Resolve inquiries and complaints from taxpayers and the general public

Requirements

• Graduation from an accredited college or university with a bachelor's degree or higher
• Five (5) years of internal/external professional tax auditing or directly related experience
• Three (3) years of prior supervisory experience

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

Work Environment

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

Disclaimer

The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
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