Senior Banking Professional

1 week ago


Wayland, Massachusetts, United States Middlesex Savings Bank Full time

Overview

Middlesex Savings Bank is a leading financial institution dedicated to delivering exceptional customer experiences. As a Senior Banking Professional, you will play a vital role in representing the bank's values and mission to the public and colleagues.

Job Description

The successful candidate will be responsible for promoting strong customer relationships, conducting transactions, recommending products, and assisting with problem resolution. You will work closely with the Branch Manager to oversee branch operations and ensure quality and accuracy of work.

Key Responsibilities

  • Customer Experience: Develops an understanding of customers' needs and expectations, offering products and services that address those needs.
  • Operational Excellence: Ensures quality and accuracy of work, demonstrating sound technical knowledge and expertise with digital products.
  • Teamwork: Acts as an active part of the branch team, identifying tasks and stepping in as needed.
  • Credibility: Follows through on tasks and assignments, managing time and priorities effectively.
  • Decision Making: Makes decisions dependably and consistently in alignment with the bank's values and standards.

Requirements

  • Education: High School Diploma or equivalent required; some college education preferred.
  • Work Experience: 3+ years of banking experience or similar customer service position required.
  • Skills and Qualifications: Strong attention to detail, excellent communication and interpersonal skills, intermediate technology skills, and ability to work extended hours.

Compensation and Benefits

We offer a competitive salary range of $65,000 - $90,000 per annum, depending on experience, plus benefits package including health insurance, retirement plan, and opportunities for professional growth and development.

Licenses and Certifications

A Notary Public designation is required within 6 months of employment. Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled.



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