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Customer Service Call Center Supervisor

2 months ago

Springfield, Massachusetts, United States Caring Health Center Full time
Patient Care Communication Specialist

This role is centered around delivering exceptional customer service through telephone interactions and effectively managing both incoming and outgoing calls. The Patient Care Communication Specialist serves as a crucial link between Caring Health Center and its patients, ensuring a seamless and positive experience for all callers. Key responsibilities include organizing appointments and facilitating patient care coordination.

Essential Qualifications:
  • Minimum of a high school diploma
  • Experience in switchboard or reception roles
  • Proficient in conversational English
  • Computer skills are essential
  • Ability to build effective relationships
  • Exhibit professional demeanor and appearance
Key Responsibilities:
  • Manage and direct incoming calls
  • Document messages and relay information
  • Coordinate medical appointment scheduling
  • Address patient inquiries with professionalism
  • Safeguard patient records and maintain confidentiality
  • Support interpretation services as needed
  • Ensure cleanliness and organization of the workspace
Work Environment:
This position requires proficiency in computer usage, the capacity to work extended hours when necessary, and the ability to operate comfortably at a computer workstation.