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Data Center Operations Specialist

2 months ago

Chicago Illinois, United States CoreSite Full time

About the Role:

CoreSite is seeking a highly skilled Data Center Operations Specialist to join our team. As a Data Center Operations Specialist, you will be responsible for ensuring the operational integrity, security, and regulatory compliance of our data center.

Key Responsibilities:

  • Assist in the operational integrity, security, and regulatory compliance of the data center.
  • Have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.
  • Work on chilled water systems and components, HVAC systems, electrical/critical power distribution, fire life safety systems, and telecommunications systems.
  • Diagnose and repair IT hardware, servers, network switches, structured cabling, and other technical issues.
  • Coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
  • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
  • Track and trend operational characteristics.
  • Provide feedback to management on the effectiveness of existing standards and processes.
  • Work with contractors and consultants for all system expansions, corrections, and upgrades.
  • Work with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule.
  • Ensure data center operates at maximum operational efficiency.
  • Manage systems to avoid unplanned, customer-impacting outages.
  • Navigate and utilize a CMMS system.
  • Provide day-to-day exceptional customer service and support.
  • Maintain and complete regular facility and security tours documenting and responding to found issues.
  • Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
  • Follow direction from data center management regarding the data floor and back of house mechanical loading capacity.
  • Trouble Ticket and Remote Hands Management.
  • Fiber and Copper cabling terminations.
  • Circuit path creation and verification.
  • Coordinate and oversee power installations and upgrades.
  • Work Order Completion Process.
  • Infrastructure projects (Internal/Customer).
  • Cage and Cabinet Build-Outs.
  • Overhead Installations.
  • Rack and Stack.
  • Use developed procedures to solve problems.
  • Assist in asset and consumable inventory management.
  • Responsible for the tracking and proper labeling of all equipment per established procedures.
  • Incident escalation, response, and follow-up report writing.
  • Manage building service requests through resolution.
  • Perform and complete work orders and customer service tickets in a timely manner.
  • Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
  • Adhere to and promote CoreSite's Principles of Operational Excellence.
  • Provide applied mechanical and integrated control expertise for the entire data center.

Requirements:

  • Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
  • Firm and proven understanding of fiber optics/cabling infrastructure and industry best practices.
  • Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
  • Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
  • Proficient and experienced with data trending/ tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
  • Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
  • Chilled Water Systems.
  • Large Centrifugal Chillers.
  • Cooling Towers.
  • Heat Exchangers.
  • Water Treatment Systems.
  • VFD's and Pumps.
  • HVAC equipment.
  • CRAC/CRAH's.
  • Humidification Systems.
  • BMS and PLC Controls.
  • Emergency Standby Diesel Generator Systems.
  • Fuel/Oil systems.
  • 480/277 and 208/120 electrical generation and distribution.
  • Static UPS Systems.
  • Double Interlock Pre-Action Systems.
  • Communications cabling.
  • Cabling infrastructure.
  • Network infrastructure and hardware.

Skills:

  • Proven leadership skills.
  • Excellent communication skills, both written and oral.
  • Suite (Word, Excel, PowerPoint, Project).
  • Ability to communicate effectively with customers and internal staff.
  • Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
  • Ability to learn quickly and address issues as they arise during normal working hours or after hours.
  • Ability to operate in and promote a rigorous process-driven team environment.
  • Ability to logically analyze and solve problems.
  • Ability to effectively multi-task multiple projects.
  • Operate Hand and Machine Tools (hammer, drill, saw, etc.).
  • Operate electrical tools such as a multi-meter or infrared camera.

Education/Experience:

  • High School Diploma or greater.
  • 2-5 years of experience in the data center industry.
  • Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.