Customer Service Team Lead

3 weeks ago


Portland, Oregon, United States SERVPRO of Southwest Portland Full time
Job Summary

This role involves managing and completing jobs according to SERVPRO processes. Responding to service calls, setting up efficient job flow, coordinating requirements, completing job documentation, performing and supervising production work, and monitoring assigned jobs from start to finish are key responsibilities. The ideal candidate should have excellent communication skills, be self-motivated, and have superb interpersonal skills.

The successful candidate will receive a competitive pay rate, with opportunities to learn and grow within the company. We offer a dynamic work environment and a chance to make a difference in people's lives.

Key Responsibilities:
  • Explain processes and answer customer questions as needed
  • Monitor, communicate, and respond to customer needs/concerns to ensure customer satisfaction
  • Communicate clear expectations to Production Technicians and supervise their activities
  • Perform production processes as scheduled and ensure quality control
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
  • Resolve problems quickly as they arise
  • Manage job file documentation to ensure complete and accurate project details
  • Manage and control costs of production projects
  • Clean and maintain vehicles, equipment, warehouse, and office areas

Qualifications:
  • Effective written and oral communication
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to travel locally or out of state when necessary

Salary: $60,000 - $80,000 per year, depending on experience.

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