Field Operations Team Lead

3 weeks ago


Portland, Oregon, United States A1 Garage Door Service Full time
About A1 Garage Door Service
We are a growing company that values innovation and excellence in customer service. Our goal is to provide exceptional service to our customers while maintaining a safe and healthy work environment. We are committed to equal employment opportunities and welcome applicants from diverse backgrounds and experiences.

**Key Responsibilities**
* Assist the Area Manager in daily tasks, including scheduling, coaching, and inventory management* Provide direct oversight and guidance to field employees, including service technicians, maintenance technicians, door installers, and warehouse associates* Focus on performance coaching to maintain and improve KPI performance* Responsible for tracking Market KPIs, actively monitoring and managing fleet, including vehicle inspections* Audit and review inventory counts for accuracy and disposition discrepancies; Organize space in the warehouse and perform cleaning duties* Provide performance management guidance to line management through weekly 1:1 meetings and as needed (coaching, PIP's, career development, disciplinary actions)* Manage Tech schedules and ensures apprentices are scheduled for 'ride-alongs' with other qualified technicians* Participate in hiring events, recruiting, interviewing, on and offboarding employees* Maintain accurate records of employee performance and attendance* Ensure compliance with all relevant laws, regulations, and company policies* Salary Range: $60K - $75K per year, depending on experience.

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