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Concierge and Errand Service Professional

2 months ago

Marietta, Georgia, United States Circles Full time

Job Summary:

Circles is seeking a highly skilled and experienced Concierge and Errand Service Professional to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for delivering personalized services, managing errands, and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide white glove customer service to clients, including arranging personal and convenience services
  • Manage and coordinate errands, including local transportation, shopping, and other tasks
  • Order food and other essentials for delivery
  • Research and recommend local businesses and services
  • Provide driving directions and print maps
  • Assist with travel planning and arrangements
  • Eligible to become a Notary Public for the State of Georgia
  • Project a professional image at all times
  • Promote meaningful relationships with clients through engaging and informed conversation
  • Track accomplishments and challenges, evaluating service levels and reporting to management
  • Maintain a general understanding of events and activities
  • Respond to client requests in a professional, courteous, and timely manner
  • Maintain a clean and organized workspace

Requirements:

Competencies:

  • Manage and prioritize multiple tasks daily
  • Ability to meet/exceed productivity and quality standards
  • Excellent written and oral communication skills
  • Ability to adhere to schedules and adapt to changing tasks/priorities
  • Positive, outgoing, and attentive demeanor
  • Desire for continuous learning
  • Flexibility to adapt to changing tasks/priorities

Education/Certification:

High School Diploma required; Bachelor's degree preferred

Experience:

  • 2 years of customer service experience; prior front desk, concierge, or hospitality experience preferred
  • Valid driver's license and clean driving record
  • Knowledge of MS Office, Microsoft Word, Internet searching, and keyboarding
  • Strong verbal and written communication and organizational skills
  • Must have reliable transportation

Benefits:

  • Medical, dental, vision insurance starting the first day of the month after hire
  • Long-term and short-term disability insurance paid for by Circles
  • 401k with match
  • Life insurance paid for by Circles
  • Generous PTO policy - accrue up to 15 days during your first year
  • Paid holidays
  • One paid day off per year to volunteer
  • Access to discount programs
  • Four-week paid sabbatical every five years
  • HSA/FSA account eligibility
  • Access to Employee Assistance Program
  • Access to Employee Benefit Resource Groups