Director of Client Operations Manager

1 week ago

Atlantic Beach, New York, United States Premise Health Full time
About Premise Health

Premise Health is the world's leading direct healthcare provider, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We partner with our clients to offer fully connected care - in-person and in the digital environment.

Job Summary

We are seeking a Director of Client Operations to join our team in the North East region. This person must reside in New York, New York. This position is onsite Monday-Friday.

About the Role

This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. As a subject matter expert, you will provide expertise managing and mentoring Health Center Leadership staff.

Key Responsibilities
  • Serve as the main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies.
  • Identify processes to improve overall performance of health centers and define innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to implement and drive strategic and relevant operational outcomes.
  • Strategically identify and solve complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Own client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinate and productively facilitate communication across virtual sites and effectively navigate through multilayer client relationships (vendors, consultants, etc).
  • Demonstrate the ability to effectively manage complex multiple lines of service and clients.
  • Provide effective leadership, coaching, and mentoring at the site level.
  • Build talent to proactively manage additional LOS.
  • Participate in sales process.
  • Escalation point for clients.
  • Consult with Medical, Legal, or Compliance departments regarding regulations, practices act, practice law, certification requirements, etc.
  • May be asked to complete ad hoc projects.
  • Manage site-level supervisors.
  • Own the client/site meetings, committees, and task forces to support strategic initiative and goals; identify and ask for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinate and communicate across virtual sites and share best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversee the management of up to 15 health centers with multiple lines of service.
  • Manage the relationship of up to 10 clients.
  • Manage a portfolio of $2M - $10M in Gross Annual Revenue.
  • Manage (direct and indirect) up to 10 - 50 FTEs.
Requirements
  • Bachelor's degree in a related field preferred or equivalent experience.
  • 7+ years' experience in a business environment or related industry, managing others.
  • Experience working as a licensed healthcare professional preferred.
  • Experience managing virtual teams.
  • Healthcare experience managing in a medical, pharmacy, fitness, or other similar environment preferred.
  • Experience in an Operations function desired.
  • Prior budget and P&L responsibility desired.
  • Demonstrated experience with medical information management systems.
Preferred Experience
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word, and Outlook skills required.
  • Strong written, verbal, and presentation skills required.
  • Excellent demonstrated follow-up skills & attention to detail.
  • Ability to work both independently and as a team member.
  • Strong relationship-building skills.
  • Ability to interact at all levels of the organization (both internal and external).
  • Demonstrated strong leadership skills.
  • Demonstrated adaptability and ability to manage change.
  • Knowledge of Workers' Compensation, Medicare, and/or clinical standards of practice preferred.
About Premise Health

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For individuals living in or reporting to New York State, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated compensation is $150,000-205,000. Please note, this is a general guideline and your experience, qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site.

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