Restaurant Operations Manager

3 days ago


Newark, Delaware, United States Villa Restaurant Group Full time

{"Leadership and Team Management": "As a General Manager at Villa Restaurant Group, you will lead a team of restaurant staff and be responsible for the efficient and profitable operation of the assigned restaurant(s) located at Newark International Airport. You will provide leadership, direction, and supervision to the team, while ensuring a high level of Guest satisfaction, compliance with company standards, and achievement of financial goals. Key responsibilities include recruiting, hiring, training, and supervising restaurant staff, setting performance expectations, providing feedback, and conducting performance evaluations. You will also foster a positive work environment and promote teamwork.

", "Operations Management": "You will oversee day-to-day restaurant operations, including opening and closing procedures, ensuring food quality, safety, and cleanliness standards are met, monitoring inventory levels, and controlling costs to maximize profitability. You will also implement and enforce company policies and procedures.

", "Guest Service": "Maintain a high level of Guest satisfaction by delivering Exceptional Guest Service. Address Guest concerns or complaints promptly and professionally. Train Team Members to provide excellent Guest service.

", "Financial Management": "Develop and manage the restaurant's budget, monitor sales and expenses to achieve financial targets, and implement strategies to increase revenue and reduce costs.

", "Marketing and Promotion": "Collaborate with marketing teams to execute promotional campaigns and initiatives, drive local marketing efforts to attract and retain Guests.

", "Compliance and Safety": "Ensure compliance with all local, state, and federal regulations, maintain a safe and secure restaurant environment for both Team Members and Guests.

", "Reporting and Documentation": "Prepare and submit accurate reports on sales, inventory, and financial performance, maintain records of Team Members schedules, payroll, and other administrative tasks.

", "Requirements": "Proven experience as a General Manager in the quick-service restaurant industry (preferably at Shake Shack), strong leadership and team management skills, excellent communication and interpersonal abilities, knowledge of restaurant operations, including food safety and hygiene, financial acumen and budget management skills, ability to adapt to a fast-paced environment, understanding of marketing and promotional strategies, compliance with all legal and company policies.

"}



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