Restaurant Operations Manager
4 weeks ago
Job Location
Glasgow - Newark, DE
Position Type
Associate Restaurant Manager
Description
The Associate Restaurant Manager (ARM) serves as a key member of the restaurant management team, providing support to the Restaurant General Manager and contributing to the overall success of the restaurant. This role is responsible for driving customer satisfaction, financial performance, and employee satisfaction.
Key Responsibilities
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
- Develop and drive restaurant annual operating plans, analyzing sales, labor, inventory, and other controllable accounts to meet or achieve margin and sales growth targets.
- Supervise others, efficiently coordinating their work, and delegate tasks to the most appropriate member of staff.
- Ensure that facilities and equipment are maintained to Company standards, monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
- Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning and execution, performance management, compensation, and employee relations issues.
Requirements
- High school diploma or GED.
- Supervisory experience in either a food service or retail environment.
- Demonstrated ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
Success Measures
- Achievement of restaurant annual operating plan.
- Margin improvement over previous year sales growth.
- Weekly/Period restaurant performance in sales, labor, and COGS.
- PRC results and DISSAT scores.
- Learning Zone certification levels, crew turnover, and staffing levels.
The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.
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