Cyber Systems Watch Officer
4 weeks ago
ASRC Federal Holding Company is seeking a highly skilled IT professional to fill the role of Cyber Systems Watch Officer. This position is part of the Defense Information Systems Agency (DISA) Unified Cyber Situational Awareness (UCSA) program in Pensacola, FL.
The Cyber Systems Watch Officer will be responsible for monitoring IT infrastructure and network management of all UCSA network elements, enclaves, and systems using Government and commercial monitoring tools. This is a 24x7x365 environment, and the candidate must have the ability to work 1st, 2nd, or 3rd shift schedules.
Key Responsibilities:- Manage incoming and outgoing communications, including voice (secure/unsecure), e-mail, and message traffic over classified and unclassified networks.
- Perform basic system administration tasks such as account unlocks and password resets for external customers.
- Monitor for system outages and provide guidance for all performance/alarm thresholds.
- Identify, report, and support the restoration of alarm conditions, escalating as needed.
- Coordinate mission critical system maintenance (both scheduled and emergency) including issuing notices, coordinating with external agencies, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.
- Research DoD directives, authorized service interruptions, and task orders to provide situational awareness to leadership, including preparing and distributing daily situational reports and briefings required by operations, the user community, and leadership.
- Prepare hourly, daily, weekly, and monthly reports on restoration efforts and system health and performance.
- Use Remedy ticketing system to create, monitor, report, audit, and close GTMS (Global Trouble Management System) tickets.
- Collect metrics data and prepare metrics reports.
- Pass down accurate and complete status information to following shift personnel.
- Bachelor's +2 OR 3 additional years of IT experience in lieu of degree.
- Active Top Secret level security clearance with the ability to obtain and maintain SCI access.
- A DoD 8570 IAT Level II approved certification is required.
- Excellent written and verbal communication skills, including technical writing ability, is required.
- Knowledge of computer and network security and system administration.
- Proficient skills in and heavy use of Microsoft Office products including Word, Excel, PowerPoint, Outlook, and SharePoint.
- Experience in creating, monitoring, reporting, and closing Global Trouble Management System tickets.
- Experience with Remedy ticketing system is preferred.
- Experience in a fast-paced, multi-tasking environment is preferred.
ASRC Federal Holding Company is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
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