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General Manager
2 months ago
As a seasoned General Manager at Aimbridge Hospitality, you will be responsible for leading our team at the voco The Franklin New York. We are seeking an experienced professional with a strong vision for their hotel, who can optimize financial performance, maintain high-quality product and service levels, and ensure compliance with state, federal, and local regulations, as well as Company and brand standards.
Key Responsibilities- Establish priorities and lead key operational initiatives, including sales plan and budget development, and execution of physical property improvement projects.
- Provide hands-on leadership to ensure revenue maximization while effectively controlling expenses.
- Serve as the linchpin for communications with guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
- Conduct daily ABR meetings, focusing on prospecting and existing account calls, and potential business results.
- Tour operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions, and review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Aimbridge Hospitality policies and procedures, and train new managers to ensure compliance.
- Oversee and assist in the company budget process as required.
- Ensure that training in service standards is taking place in each department, using the steps to effective training according to Aimbridge Hospitality standards.
- Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily, using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property, through inspections and preventive maintenance programs, with department managers.
- Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses, and analyze previous and projected data to generate an accurate reforecast.
- Prepare and conduct all management interviews, and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Interview all prospective final candidates for any vacant position within the hotel, prior to any offer being extended.
- Perform all department manager performance appraisals, according to Aimbridge Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel, and discipline all management personnel, according to Aimbridge Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Maintain a professional working relationship, and promote open lines of communication, with managers, employees, and other departments.
- Ensure that all employees receive fair and equitable treatment, according to Aimbridge Hospitality S.O.P.'s.
- Meet all sales clients on the property, including meeting contacts and potential clients, touring the property to assist in the sales effort.
- Be in the public areas during peak times, greeting guests, and offering assistance as needed.
- Maintain procedures for handling of the hotel safe, specifically with regard to security, and initiate a monthly safe audit.
- Conduct bi-monthly credit meetings, and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all scheduled meetings take place on the property.
