General Manager

4 weeks ago


New York, New York, United States Original X Productions Full time
Job Title: General Manager

Original X Productions is seeking a highly skilled and experienced General Manager to lead our Flagship attraction in New York City: The Friends Experience.

Job Summary

The General Manager will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of managers, front-line supervisors, and team members and must display strong and compassionate leadership.

Key Responsibilities
  • Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
  • Track guest feedback surveys and reviews and coordinate experience initiatives with the Director of Guest Experience to achieve and maintain a quality guest experience.
  • Ensure the property is well maintained, in working order, and peak condition at all times by working with onsite Tech Services, third parties, and offsite Production Management teams.
Requirements
  • 6+ years of leadership experience in the operation of a revenue-generating hospitality and/or leisure business.
  • Bachelor's degree or equivalent experience.
  • Exceptional communication skills, both written and verbal.
  • Organized and detail-oriented.
  • Ability to multitask effectively.
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
  • Ability to work weekends and holidays.
About Original X Productions

Original X Productions is the operator of premiere worldwide location-based entertainment experiences, including The FRIENDSTM Experience, The Office Experience, Harry Potter: Magic at Play, and Hershey Super Sweet Adventure. Our team is guest experience-focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do.

Why Work at OGX

We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

Benefits
  • Health benefits, including medical, dental, and vision.
  • Individual Retirement Account.
  • Commuter benefits.
  • Paid vacation and sick leave.

The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs, and travel. A reasonable estimate of the current range is $75,000-$95,000. This range has not been adjusted based on the geographic location of the successful incumbent.


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