Patient Care Representative

2 days ago


Reno, Nevada, United States Joint Ventures - The Joint Chiropractic- NV Full time
About UsThe Joint Chiropractic is a leading provider of chiropractic care, dedicated to making quality healthcare accessible to patients. Our membership plans and packages eliminate the need for insurance, and our no-appointment policy, convenient hours and locations make care more accessible.

**Job Description:**
We are seeking Part Time Wellness Coordinators to join our team in Reno, NV. As a Wellness Coordinator, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience. You will play a key role in selling wellness plans and services to patients, educating them on the benefits of chiropractic care and managing patient accounts with accuracy.

**Responsibilities:**
* Greet patients with enthusiasm and build relationships
* Educate patients on wellness plans and services
* Assist patients with their memberships, including sales and management of patient accounts
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Assist patients with the completion of required paperwork
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Manage daily clinic operations, including managing the flow of patients through the clinic in an organized manner and executing all standard operating procedures
* Provide the highest levels of customer service and maintain the highest levels of professionalism and decorum at all times
* Be a team player and contribute to a positive, healthy workplace culture
* Manage clinic phone calls/texts via phone and web-based platform

**Requirements:**
* Minimum 1 year experience in sales, preferably in a high-paced retail environment
* High school diploma or equivalent
* Cheerful and positive attitude
* Able to work weekends/evenings (as required)
* Able to use office equipment, computer, tablet, scanner, and phone system
* Proficient with Microsoft Office, Google Drive, and social media platforms
* Maintain the cleanliness of the clinic and organization of workspace
* Maintain a professional appearance and wear company-approved attire
* Confident in presenting and selling memberships and visit packages
* Willingness to learn and grow
* Professional Conflict Resolution
* Self-motivated and independent contributor
* Office management or marketing experience is a plus
* Able to stand and/or sit for long periods of time
* Able to lift up to 20 pounds
* Some travel for training required

**Benefits:**
* Set Schedule (Weekend Availability and option to pick up additional shifts)
* Medical, dental and vision insurance
* 401(K) matching
* Paid time off and holiday pay
* Lunch Breaks
* Paid parental leave program
* Future growth opportunities
* Monthly and Quarterly Bonus opportunity
* Free Chiropractic for employees. Discounted Chiropractic for immediate family.

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