Patient Account Representative

5 days ago


Reno, Nevada, United States Reno Behavioral Healthcare Hospital Full time

About Reno Behavioral Healthcare Hospital

We are committed to providing exceptional patient care and outstanding customer service in a fast-paced, dynamic environment. As a Patient Account Representative at Reno Behavioral Healthcare Hospital, you will play a critical role in ensuring the smooth operation of our financial processes.

Job Summary

This is a challenging and rewarding position that requires excellent communication skills, attention to detail, and the ability to work effectively in a team-based setting. The successful candidate will have experience in healthcare operations, medical terminology, and insurance billing, as well as proficiency in software applications such as Microsoft Office.

Key Responsibilities

  • Verify insurance information for patients and ensure accurate data entry into our computer system.
  • Prepare and balance daily statistics and update reports for outpatient and inpatient services.
  • Estimate patient responsibility and provide financial options to patients and authorized family members.
  • Collections payments from self-pay patients and enter payments into our online payment system.
  • Prepare and ensure completeness of billing packets for daily discharges.
  • Process mail related to the Business Office, including authorization, denials, and EOBs.
  • Deposit cash and checks received at our physical location.
  • Review accounts receivable for overpayments and prepare patient or insurance refunds as needed.
  • Respond to emails from the CBO for claim resolution in a timely manner.

Requirements

To be considered for this position, you must possess:

  • A high school degree or equivalent required; two years' healthcare experience preferred.
  • Demonstrated knowledge of medical terminology and insurance billing.
  • Proficiency with software applications, including Microsoft Office.
  • Strong organizational skills, ability to prioritize projects, and meet deadlines.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality of patients at all times.

Salary

The estimated annual salary for this position is $45,000 - $55,000, depending on experience.

Benefits

We offer a comprehensive benefits package, including competitive rates, tuition reimbursement, medical, dental, vision, life, pet, and identity theft insurance, 401(k), and generous paid time off.



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