Patient Account Representative
5 days ago
About Reno Behavioral Healthcare Hospital
We are committed to providing exceptional patient care and outstanding customer service in a fast-paced, dynamic environment. As a Patient Account Representative at Reno Behavioral Healthcare Hospital, you will play a critical role in ensuring the smooth operation of our financial processes.
Job Summary
This is a challenging and rewarding position that requires excellent communication skills, attention to detail, and the ability to work effectively in a team-based setting. The successful candidate will have experience in healthcare operations, medical terminology, and insurance billing, as well as proficiency in software applications such as Microsoft Office.
Key Responsibilities
- Verify insurance information for patients and ensure accurate data entry into our computer system.
- Prepare and balance daily statistics and update reports for outpatient and inpatient services.
- Estimate patient responsibility and provide financial options to patients and authorized family members.
- Collections payments from self-pay patients and enter payments into our online payment system.
- Prepare and ensure completeness of billing packets for daily discharges.
- Process mail related to the Business Office, including authorization, denials, and EOBs.
- Deposit cash and checks received at our physical location.
- Review accounts receivable for overpayments and prepare patient or insurance refunds as needed.
- Respond to emails from the CBO for claim resolution in a timely manner.
Requirements
To be considered for this position, you must possess:
- A high school degree or equivalent required; two years' healthcare experience preferred.
- Demonstrated knowledge of medical terminology and insurance billing.
- Proficiency with software applications, including Microsoft Office.
- Strong organizational skills, ability to prioritize projects, and meet deadlines.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality of patients at all times.
Salary
The estimated annual salary for this position is $45,000 - $55,000, depending on experience.
Benefits
We offer a comprehensive benefits package, including competitive rates, tuition reimbursement, medical, dental, vision, life, pet, and identity theft insurance, 401(k), and generous paid time off.
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